Are you a carpenter in Grand Rapids who cannot hear the phone over the saw?
FieldStone Communications answers a missed call with a text from your number, writes every call down, and keeps each customer's calls, texts and emails together.
While you were in the shop
0 unansweredProduct
Manage your calls and texts
Price
$399 a month
Setup
Quick setup
HQ
Kalamazoo
A missed call still gets an answer
You are not going to stop a cut to take a call. A missed call gets a text back from your business number, so the customer hears from you first.
- The text comes from your number, not a call centre
- You read the thread when the saw is off
Dan Ortiz · today
11:40
Missed call
11:40
Texted back from your number
11:46
Dan replied
“Deck is soft by the stairs”
11:52
Measure booked
Sat 9:00
Every change of mind is on the record
Walnut instead of oak, one more shelf, a different stain. Each message sits with the customer, so the piece you build is the one they asked for last.
- Texts, calls and emails in one thread per customer
- Photos stay with the message they came in
Priya Shah · bookshelves
Text
Can the shelves be walnut?
Call · 5 min
Agreed: walnut, one more shelf
Updated quote sent
The call is written down for you
Sizes and species agreed on a call are easy to get wrong. Every call has a transcript and a short list of what was asked for.
- Calls are recorded and written down
- The details land on the customer, not on an offcut
The call
Call with Priya Shah
Tue 3:15 · 5 min
Wood
Walnut, not oak
Change
One more shelf
Finish
Clear oil
Next
Updated quote Wed
What Communications gives a carpenter
One business number
Calls and texts go to the business, and your own number stays yours.
Nothing from memory
Every call has a transcript and the list of what was asked for.
The right piece
The last thing the customer asked for is the one on the record.
What is in Communications
Every text, call and email where it belongs.
$399/ month
Start with Communications- Business phone number
- Texts and voice calls
- Call history and transcripts
- Voice recordings
- One list for all of it
- Everything with a customer in one place
- Missed-call follow-ups
- Assignments: unassigned, mine, everyone
- Team chat and notes
- Notifications and tasks
- Basic contacts
- Calendar
- FieldStone Brain and Copilot
- Mobile and web access
Need more than Communications? See more options
Questions people ask
Usually, yes. We go through it with you during setup, or give you a new local number.
The text-back does, in your words, from your number. You pick it up when you are free.
We set everything up with you. If onboarding takes more than 1 hour of your time, your first month is free.
Ready to stop missing calls in the shop?
Start with Communications
Get your first customer through us
Write what your form should look like and watch it take shape!
See StoneFormAn hour down the road, not a call centre
We are in Kalamazoo, an hour south on US-131. We set FieldStone up with you, and you can reach the people who built it.
For businesses working in
- Eastown
- Heritage Hill
- Creston
- Alger Heights
- East Grand Rapids
- Wyoming
- Kentwood