License Agreement

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to install and use the Software for your internal business purposes, on devices you own or control. This license exists for as long as your account is active and in good standing.

You agree that you will not:

• Copy, modify, or create derivative works of the Software except as expressly permitted.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software.
• Rent, lease, lend, sell, sublicense, or otherwise transfer the Software or your license to any third party.
• Remove, alter, or obscure any proprietary notices on the Software.
• Use the Software to build a competing product, or in any unlawful, fraudulent, or deceptive manner.
• Circumvent or interfere with security, rate-limiting, or access-control features of the Software.

Parts of the Software are installed on your own device, and each carries its own conditions:

• Mobile applications. Distributed through the Apple App Store and Google Play, and also subject to those stores’ terms. Apple and Google are not parties to this Agreement, have no obligation to provide support for the Software, and are third-party beneficiaries entitled to enforce it against you. The app requests microphone and photo permissions only for the features that need them, and you can revoke them in your device settings.
• Desktop recorder. Captures your microphone and your computer’s audio output in order to record and transcribe a meeting. It records what it is told to record and plays no disclosure of its own, so you are responsible for informing the other participants and obtaining any consent the law requires before you start. See section 8 of the Terms of Service.
• Browser extension. Runs on the pages you invoke it on, to capture what you ask it to capture. It is licensed under this Agreement and also subject to the terms of the browser store you installed it from.

We may release updates, enhancements, or modifications to the Software from time to time, and the installable clients may update themselves automatically. Such updates are subject to this Agreement unless accompanied by separate terms. We may also add, change, or remove features without liability to you.

The Software is licensed, not sold. We and our licensors retain all right, title, and interest in and to the Software, including all intellectual property rights. This Agreement does not grant you any rights to our trademarks, logos, or service marks. Open-source components included in the Software remain governed by their own licenses.

You retain ownership of all data and content you upload, create, or transmit through the Software (“Your Content”). By using the Software, you grant us a limited license to host, process, and transmit Your Content solely to operate and improve the Software. You are responsible for ensuring you have the rights and consents necessary to store and process client data, including consent for SMS, voice communications, and recordings.

The Software integrates with third-party services that you may choose to connect, including Google, Intuit QuickBooks Online, Stripe, Jobber, Estimate Rocket, Granola, and Twilio. When you connect such a service, you authorize FieldStone to access and process only the data necessary to provide the integration, in accordance with our Privacy Policy. The companies that process data on our behalf are listed on our sub-processors page. Your use of connected services is also governed by their respective terms and privacy policies, and we are not responsible for their availability, accuracy, or practices. You may disconnect any integration at any time, which revokes FieldStone’s access to that service.

The Software includes AI-powered features such as call answering, drafting, extraction, transcription, document reading, and the assistant. These features are provided “as is.” AI outputs may be inaccurate or incomplete — you are responsible for reviewing and verifying any AI-generated content before acting on it. We are not liable for decisions made based on AI outputs. Some features converse with people or send messages without a person present; the Terms of Service describes your responsibilities when you enable them.

The Software is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Software will be error-free, secure, or uninterrupted.

To the maximum extent permitted by law, ClaimRoute, LLC (which operates FieldStone) and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Software. Our total aggregate liability for any claims arising from or related to the Software shall not exceed the amount you paid us in the 12 months preceding the claim.

This Agreement remains in effect until terminated. Your license terminates automatically if you breach any term of this Agreement. We may also suspend or terminate your access for any reason, including violation of these terms. Upon termination, you must cease all use of the Software and remove the installed clients from your devices. Provisions that by their nature should survive termination (for example, ownership and liability limitations) will survive.

This Agreement is governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Questions about this Agreement? Reach out at fieldstoneapp@gmail.com.