Privacy Policy

a. Account Information

When you create an account we collect your name, email address, phone number, and business details you provide during onboarding.

b. Client & Contact Data

You may store contact information for your clients — names, phone numbers, email addresses, and notes. This data is entered by you and stored on your behalf.

c. Communications Data

When you use FieldStone to send or receive SMS messages and phone calls, we process and store message content, call metadata (duration, timestamps, caller/receiver numbers), and voicemail transcriptions. Phone calls routed through our AI reception feature may be recorded and transcribed to provide the service.

d. Scheduling & Job Data

We store job details, appointment times, service descriptions, pricing, and related notes you create within the platform.

e. Web Form Submissions

When your clients fill out a FieldStone-powered web form, we collect the information they submit (name, phone, email, service request details, and their consent to this Privacy Policy).

f. Usage & Device Data

We automatically collect standard technical data such as IP address, browser type, device identifiers, pages visited, and interaction patterns to maintain and improve the Service.

g. Integration Data

If you connect third-party accounts (e.g., Google Calendar), we access only the data necessary to provide the integration (such as calendar events) and store authentication tokens securely.

• Provide & operate the Service — sending and receiving messages, placing calls, scheduling jobs, powering AI reception, and processing web form submissions.
• Improve the Service — analyzing usage patterns, fixing bugs, and developing new features.
• Communicate with you — sending transactional notifications, service updates, and support responses.
• Ensure security — detecting fraud, abuse, and unauthorized access.
• Legal compliance — meeting regulatory obligations and responding to lawful requests.

FieldStone uses artificial intelligence to power features such as the AI reception agent, smart scheduling suggestions, and message drafting. Conversations with the AI reception are processed by third-party AI providers (e.g., OpenAI, Anthropic). We do not use your data to train third-party AI models. AI-generated outputs may be reviewed to improve accuracy and safety.

We do not sell your personal information. We share data only in these circumstances:

• Service providers — trusted partners who help operate the Service (hosting, SMS delivery via Twilio, voice processing, AI providers, payment processing). These providers are contractually obligated to protect your data.
• At your direction — when you explicitly choose to share data through integrations or features you enable.
• Legal requirements — when required by law, regulation, or valid legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you.

We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal claims).

We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest, secure credential storage, and access controls. No method of transmission or storage is 100% secure, but we work to protect your information continuously.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Export your data in a portable format.
• Opt out of marketing communications.
• Withdraw consent for optional data processing.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at mpukaba.official@gmail.com.

We use essential cookies for authentication and session management. We may use analytics tools to understand how the Service is used. You can control cookie preferences through your browser settings.

FieldStone is not intended for individuals under 16. We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance.

If you have questions about this Privacy Policy, reach out to us at mpukaba.official@gmail.com.