Terms of Service

You must be at least 16 years old and capable of forming a binding contract to use the Service. By creating an account, you represent that you meet these requirements and that the information you provide is accurate. The Service is built for businesses and is offered for business use.

You are responsible for maintaining the security of your account credentials, and for everything done under your account by the people you invite to it. You agree to notify us immediately if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your account.

You use FieldStone to run your business, which means most of the personal information in your account belongs to other people — your customers, your subcontractors, your crew. As between you and us, you decide what happens to that information and we process it on your instructions, as described in the Privacy Policy.

That allocation is not a formality. You are responsible for having the rights and the consents needed to store and process the data you put into the Service, for answering privacy requests from the people whose data it is, and for the accuracy of what you send on their behalf. If someone asks us to delete information you control, we will pass the request to you.

You agree not to:

• Send unsolicited or bulk messages (spam) through the Service, or violate the Twilio Acceptable Use Policy.
• Message anyone who has not given you prior express consent to be contacted at that number or address, or attempt to route around someone’s opt-out.
• Use the Service to send content the mobile carriers prohibit: sexual content, hate speech, alcohol, firearms or tobacco; loans, debt relief, cryptocurrency, cannabis or gambling; political or charitable solicitation; or phishing, malware and impersonation.
• Use the Service for any unlawful, fraudulent, or deceptive purpose.
• Interfere with or disrupt the Service, its infrastructure, or other users’ experience.
• Reverse-engineer, decompile, or attempt to extract source code from the Service.
• Impersonate another person or entity, or misrepresent your affiliation.
• Use the assistant or messaging features to harass, threaten, or deceive anyone.
• Exceed reasonable usage limits or abuse the Service in a way that degrades it for others.

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice. Where a mobile carrier complains about traffic from your account, we may suspend sending immediately to protect the carrier registration every customer depends on.

You retain ownership of all data and content you upload, create, or transmit through the Service (“Your Content”). By using the Service, you grant us a limited license to host, process, and transmit Your Content solely to operate and improve the Service.

You are responsible for ensuring you have the necessary rights and consents to store and process client data on the platform, including obtaining consent from your clients for SMS and voice communications.

You are responsible for complying with all applicable laws governing SMS and voice communications, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state or international regulations. This includes obtaining proper consent from recipients before sending messages or making calls through the Service, and honouring opt-out requests wherever you receive them.

FieldStone may send SMS messages to end users related to scheduling appointments, customer support, service notifications, and conversational customer care.

By submitting your phone number through a FieldStone-powered web form, booking page, or by texting our number, you consent to receive SMS communications from FieldStone and the business using FieldStone to manage their services.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Upon opting out, you will receive one final confirmation message and no further SMS messages will be sent unless you re-subscribe.

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages.

For questions about SMS communications, contact us at fieldstoneapp@gmail.com.

For phone calls handled through FieldStone, the Service plays a disclosure and asks for consent before it transcribes, and records each decision. That machinery exists to help you, but it does not discharge your obligations: recording and transcription laws vary by state and by country, several require every party to agree, and you remain responsible for compliance on your own calls.

The FieldStone desktop recorder and the mobile recorder are different, and the difference matters. They capture your microphone and your device’s audio output — which is to say, everyone else in the meeting — and they play no disclosure of their own. Before you record a meeting, you must tell the other participants and obtain whatever consent the law requires. You are solely responsible for doing so, and for the recordings you keep, share, or transcribe.

The Service includes AI-powered features such as call answering, drafting, extraction, scheduling suggestions, document reading, and the assistant. These features are provided “as is.” AI outputs may be inaccurate or incomplete — you are responsible for reviewing and verifying any AI-generated content before acting on it. We are not liable for decisions made based on AI outputs.

Two features speak to people without a person present: the assistant that answers missed calls, and the chat widget you can embed on your website. Some messages — appointment reminders, follow-ups, and scheduling offers — send automatically on a schedule. If you enable these, you are the sender: the content goes out in your name, under your consent obligations, and you should review the settings that govern them before switching them on. The Privacy Policy names the providers that process this data.

The Service lets you send documents for electronic signature. By signing electronically, you agree that your electronic signature is the legal equivalent of your handwritten signature, and you consent to transact business and receive records electronically under the federal E-SIGN Act and applicable state law. You may withdraw that consent by signing on paper instead; ask the business that sent you the document.

To make a signature provable, the Service records the signer’s name, the signature image, the exact consent wording shown, and the IP address, browser and timestamp of each step. You can request a copy of a signed document and its audit trail at any time.

The Service includes a catalog of apps you can switch on. Some are built by FieldStone. Others are built by third parties and are credited to their creator in the catalog and on the app’s own page.

Third-party apps are made available for your convenience. We do not warrant them, and we are not responsible for the content, quality, or results of an app we did not build. Enabling an app means the data in your account may be processed by that app’s features inside the Service; it does not transfer your data to the app’s creator unless the app’s own description says so.

Much of the Service works by giving someone a link — to sign a document, upload a file, submit hours, review a job, view an estimate, or pay an invoice. Those links are the credential. Anyone who holds one can open the page it points at.

You are responsible for who you send links to and for what happens if one is forwarded. Where a link exposes something sensitive, send it only to the person it is meant for, and revoke or replace it when it is no longer needed. People who use those pages are also bound by the parts of these Terms that apply to them, and by the Privacy Policy.

If you use the social publishing features, you may choose to give FieldStone the credentials for your social accounts so that we can post the content you approve. By doing so you authorize us to access those accounts for that purpose, you confirm you are permitted to grant that access under the relevant platform’s own terms, and you remain responsible for the content published. We store those credentials encrypted, use them only to publish what you have approved, and stop when you remove them.

The Service integrates with third-party services you may choose to connect, including Google, Intuit QuickBooks Online, Stripe, Jobber, Estimate Rocket, Granola and Twilio. Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services, and an integration may change or become unavailable if the provider changes its API or revokes access.

Intuit QuickBooks Online

If you connect QuickBooks, your use of QuickBooks is also governed by Intuit’s applicable terms and privacy policy, and you authorize FieldStone to access your QuickBooks data only to provide the invoicing and payment-sync features you enable. Intuit may suspend, modify, or revoke API access at its discretion, and the QuickBooks integration may become temporarily or permanently unavailable as a result; FieldStone’s core features do not depend on QuickBooks and remain available when it is disconnected. FieldStone integrates with QuickBooks — it is not endorsed, certified, sponsored by, or affiliated with Intuit. QuickBooks remains the system of record for your accounting data, and you are responsible for reviewing synced invoices and payments for accuracy.

Money your customers pay you

When you connect Stripe, your customers’ payments are collected by your own Stripe account and settle to you directly. FieldStone is not a party to that transaction, is not the merchant of record, does not hold your funds, and takes no percentage of them. Your relationship with Stripe is governed by Stripe’s agreement with you, and disputes, refunds and chargebacks on those payments are between you, your customer and Stripe. Card details are handled by Stripe and never reach FieldStone.

What we charge you

Some parts of the Service require payment to us. Fees are billed in advance on a recurring basis and you agree to pay them. We may change pricing with 30 days’ notice. Failure to pay may result in suspension. Unless the law requires otherwise, or we say so at the point of sale, fees already paid are not refundable; you can cancel to prevent the next renewal and keep access until the end of the period you have paid for.

FieldStone Numbers is a separate product that rents a messaging line for you to send from over our API. It is billed by us — a one-time setup fee, a monthly subscription, and optional message packs — and can be cancelled at any time from its portal, which keeps the number until the end of the paid period.

Before a number is issued you accept a separate, versioned agreement in that portal covering consent, prohibited content, opt-out handling, sending limits and indemnity. That agreement governs the rented line and takes precedence over these Terms where the two differ. You are the sender on that line; FieldStone provides it. Because our carrier registration answers for the traffic, we may suspend or reclaim a number without notice if a carrier complains or we believe it is being misused, and you keep read access to your messages while that is resolved.

We strive to keep the Service available and reliable, but we do not guarantee uninterrupted access. We may perform maintenance, updates, or changes that temporarily affect availability. We will make reasonable efforts to provide notice of planned downtime. Features described as beta or preview may change or be withdrawn.

To the maximum extent permitted by law, ClaimRoute, LLC (which operates FieldStone) and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or uninterrupted.

You agree to indemnify and hold harmless FieldStone and its affiliates from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from your use of the Service, your violation of these Terms, your violation of any rights of a third party, the messages and recordings you make through the Service, or any regulatory fine or carrier penalty resulting from traffic sent from your account.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access for any reason, including violation of these Terms. Upon termination, your right to use the Service ceases immediately. You may export Your Content before you close the account; after closure we handle deletion as described in the Privacy Policy. Provisions that by their nature should survive termination (for example, liability limitations and indemnification) will survive.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property disputes.

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

Questions about these Terms? Reach out at fieldstoneapp@gmail.com.